Shipping & Returns

1. Delivery Information

We are committed to ensuring your artisan cutlery arrives safely and promptly,

  • Orders that exceed £40 qualify for complimentary standard delivery within the UK 

  • Standard dispatch takes typically 48 hours for all stock items after we've confirmed receipt of your order, if you place an order on a weekend or a bank holiday, your order may take up to 72 hours to process,

  • Also note that dispatch times may be slightly longer if there are seasonal promotions or public holidays, our warehouse is open to process orders from Monday to Friday, from 09 AM to 17 PM GMT,

  • In the event that an item is temporarily out of stock or on back-order, we will inform you within the first 7 days after placing the order and confirm an estimated delivery date

For any specific delivery enquiries, please contact our Customer Care team at our customer care email given.

2. International Shipping

As a company, we provide our international customers with complete shipping options worldwide, to get an accurate cost of shipping to your country, please contact us at care@inoxartisans.co.uk, if your purchase is made from outside the UK, you may also need to pay local customs duty/import taxes when the order arrives in your country, though we will issue the shipping documents required to ensure a smooth delivery experience, the recipient will still need to cover any extra expenses incurred.

3. Damage in Transit

While we take every precaution in packaging, accidents can occur during transit, in the event that your order arrives damaged,

  • Please notify us within 48 hours of receipt

  • Email care@inoxartisans.co.uk with your order number, a brief explanation, and photographic evidence of the damage

  • Upon review, we will prioritise a replacement for you as a matter of urgency

4. Handcrafted Character & Defective Items

Our products are handcrafted; as such, subtle variations in finish and texture are hallmarks of authentic artisan craftsmanship rather than flaws, however, if you believe an item possesses a genuine manufacturing defect, please contact us within seven (7) days of delivery, please include clear photographs of the issue, note that an original order receipt is required for all exchanges or returns.

5. Returns Policy

Satisfaction Guaranteed -  Inox Artisans wants you to enjoy your Inox Artisans collection, if you need to return an item, we've tried to make the return process as easy as possible, Below is our policy for how to return items,

  • Return Period - We allow you to return all items within 14 days from when you received your order.

  • Condition - All merchandise should be returned in the same condition it was received, and it should be returned in its original packaging.

  • Refund Amount - You will receive a full refund for each item returned (less the cost of the original shipping), an additional £5.00 restocking fee for each item will also be deducted from your refund.

  • Refund Processing Time - Refund processing may take up to 5 - 7 days after your item has been processed as having been returned at our warehouse before a refund can be credited to your account.

How to Initiate a Return

To ensure your return is handled efficiently, please email care@inoxartisans.co.uk with the following details -

  1. Order Number or Tracking Number

  2. Item name and quantity

  3. Condition of the item (example, Sealed, Opened but Unused)

  4. Reason for return

  5. Your preference for an exchange, store credit, or refund

Our Commitment to You

Your satisfaction as our customer is our top priority, one element we believe strongly in, when providing the ultimate premium shopping experience, is communicating with you transparently about your item(s) delivery and returns, we will keep you informed and supported throughout the entire process from when you place your order to when it is delivered at your doorstep, shopping with us puts your mind at ease because we will treat each order with the same care and attention as we do our products.