Refund policy
Return Policy
We make returns super easy!
If you are unhappy with your purchase or find any irregularities, items can be returned within 14 days of DELIVERY, in original condition and packaging, for a full refund of the item amount, less shipping charges and a restocking fee of 15%, credited back to the original form of purchase within 5-7 business days.
Returning Items
In order to best serve you please follow the instructions below:
Please email us at care@inoxartisans.co.uk with the following information:
- Your Order number or Tracking number of your shipment
- Item # / Item name
- Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
- The reason for your return
- Please indicate whether you would like an exchange, store credit or a refund.
If you need to return an item, our returns policy is just as straightforward. We provide clear instructions on how to return an order, including the timeframe within which returns are accepted. Our customer service team is always available to assist you with any questions or concerns regarding your return, ensuring a smooth and easy process.
At our company, customer satisfaction is our top priority, and we believe that clear and comprehensive shipping information is crucial to achieving that. We strive to keep our customers informed at every step of the way, from the moment they place their order until it arrives at their doorstep. With our fast, reliable, and secure shipping services, you can shop with confidence knowing that your order is in good hands.
